Terms of Service
Please read these terms carefully before using Tregova
1. Acceptance of Terms
By accessing or using Tregova websites, mobile apps, and related marketplace services ("Service"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Service. Your continued use after any changes to these terms constitutes acceptance.
2. Description of Service
Tregova is an online platform for buying, selling, and renting goods and services locally. The platform provides listing creation on supported surfaces, search, messaging, user reviews, safety/reporting tools, and paid promotional features where enabled to connect buyers and sellers within their communities. Android v1 does not include paid-promotion checkout until the planned Digital POS integration is implemented and approved.
3. User Accounts
You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to provide accurate information during registration and to keep it up to date. We reserve the right to suspend or terminate any account at our sole discretion, with or without notice.
4. Listings and Content
All listing content must be accurate, truthful, and not misleading. Listings are subject to automatic expiration and may be reviewed, edited, or removed by our team at any time. You are responsible for the accuracy and legality of anything you list on the platform.
5. Prohibited Content
The following are strictly prohibited on Tregova:
- Pornographic, sexually explicit, or obscene material
- Illegal drugs, controlled substances, and drug paraphernalia
- Illegal items or services of any kind
- Weapons, firearms, explosives, and ammunition
- Stolen goods or items with disputed ownership
- Counterfeit, replica, or unauthorized items
- Hazardous materials and dangerous chemicals
- Live animals (unless permitted by local law)
- Human remains or body parts
- Items that promote violence, hatred, or discrimination
- Any item or service that violates applicable law
This list is not exhaustive. Users may report listings, profiles, reviews, messages, conversations, or other content that appears abusive, fraudulent, unsafe, illegal, or otherwise in violation of these terms. We reserve the right to determine whether any content constitutes a violation at our sole discretion.
6. Enforcement
We may review reports and platform activity for safety, abuse prevention, fraud prevention, moderation, legal compliance, and support. We reserve the right to remove content, reject or end promotions, restrict visibility, disable messaging, suspend accounts, or permanently ban any user account at our sole discretion, with or without prior notice. Violations of the prohibited content policy may result in immediate and permanent account ban. We may report illegal activity to law enforcement authorities or cooperate with lawful requests when required. Decisions regarding moderation, suspension, or banning are final unless we choose to review them.
7. Boosted Listings
Users may pay to promote their listings in premium placement areas across supported platform surfaces where paid promotions are enabled. Boosted Listings or similar paid promotions activate after payment confirmation and remain subject to automated or manual moderation. Payments for Tregova paid promotions may be processed through a third-party payment provider. Card details are entered with the payment provider and are not stored by Tregova. Promotions removed for violations of our terms are not eligible for refunds.
8. Refund Policy
Refunds for paid promotions are available only in specific cases, such as duplicate charges, verified system errors, or eligible unused time on a cancelled Boosted Listing. Refunds are never automatic, are reviewed manually, are not available for Terms of Service violations, and approved refunds may take up to 10 working days or the provider/bank processing period to appear. Any discretionary refund does not establish a precedent or entitlement for future refunds.
9. Transactions Between Users
Tregova is not a party to any transaction between buyers and sellers. We do not handle, process, or guarantee payments between users for marketplace goods or services. Users are solely responsible for the quality, legality, and accuracy of their listings and arrange payment and delivery independently at their own risk. Paid promotions purchased from Tregova are separate advertising/promotional services and do not mean Tregova participates in buyer-seller transactions.
10. Messaging
Users may communicate through in-platform messaging. Messaging must not be used for harassment, spam, fraud, off-platform payment pressure, or any illegal purpose. Users can report messages or conversations and block others to prevent communication. We reserve the right to monitor or review communications for safety, abuse prevention, moderation, legal compliance, and support.
11. Reviews
Only verified users may leave reviews. Reviews must be honest, accurate, and based on genuine interactions. We reserve the right to remove reviews that violate our guidelines.
12. Intellectual Property
All platform content (design, code, graphics, logos) is owned by Tregova. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute it for operating, securing, promoting, and improving the Service. You retain ownership of your content. This license ends when you remove the content or close your account, except where continued use or retention is needed for backups, safety, moderation, legal compliance, dispute resolution, or as otherwise described in the Privacy Policy.
13. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these terms by reference. You may request account deletion through account settings or by contacting [email protected]. Deletion and retention are handled according to the Privacy Policy.
14. Disclaimers
The Service is provided "as-is" without warranties of any kind. We do not guarantee uptime, accuracy, or availability. We are not responsible for the outcome of any transaction between users or the quality, safety, or legality of items listed.
15. Limitation of Liability
To the fullest extent permitted by law, Tregova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
16. Indemnification
You agree to indemnify and hold harmless Tregova from any claims, damages, or expenses arising from your use of the Service, violation of these terms, or infringement of any third-party rights.
17. Modifications
We may modify these terms at any time. Continued use after changes constitutes acceptance.
18. Governing Law
These terms are governed by the laws of Albania. Disputes are subject to the exclusive jurisdiction of the courts in Tirana, Albania.
For questions about these Terms, contact [email protected]. By using Tregova, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.